New Relic ConnectorConnect New Relic Without Constraints
IntelliPaaS seamlessly connects New Relic with your core business systems, enabling no-code integration for observability data extraction, alert management and distributed tracing synchronisation across cloud, on-prem and hybrid environments.
The New Relic connector authenticates via API tokens and OAuth, providing secure, rate-limit-aware access to pipelines, metrics and alert streams. Connecting New Relic with ITSM and communication platforms enables fully automated incident management workflows that run from detection through to ticket creation, escalation and resolution, without any manual handoffs.
New Relic integration capabilities
- Execute NRQL queries to extract metrics, events, logs and traces from New Relic databases.
- Retrieve and manage alert policies and notification configurations programmatically.
- Access dashboard configurations and chart data for observability reporting pipelines.
- Discover and retrieve entity data including applications, hosts and services.
- Extract error and exception data for incident management and root cause analysis workflows.
- Support for New Relic One, Full Stack Observability and New Relic AI Monitoring.
These capabilities allow engineering and operations teams to connect observability data with the rest of the enterprise, ensuring that alerts, incidents and performance metrics reach the right systems and people automatically. IntelliPaaS normalises data from multiple monitoring sources and routes it through configurable business logic, enabling consistent, rule-based incident response.
Common integration scenarios
- Stream New Relic alert events to ITSM and incident management platforms for automated ticket creation.
- Sync application performance metrics from New Relic to data warehouses for SLA reporting.
- Push distributed trace data to analytics platforms for latency and dependency analysis.
- Correlate New Relic error data with deployment events from CI/CD and release management tools.
- Automate escalation workflows by integrating New Relic alerts with communication platforms.
These scenarios are essential for engineering organisations adopting site reliability engineering practices, where reducing mean time to detect and mean time to resolve depends on tight integration between monitoring, incident management and communication systems. IntelliPaaS enables alert correlation, enrichment and routing at the platform level, reducing noise and ensuring that incidents reach the right responders instantly.
Deployment & security
Flexible deployment is essential for organisations operating in regulated industries or jurisdictions with strict data residency requirements. IntelliPaaS supports private cloud and on-premise deployments with full regional data sovereignty, ensuring that New Relic integration data never leaves your designated infrastructure boundaries. All deployment modes receive the same feature set, connector library and support tier, with no capability trade-offs based on deployment choice.
Why IntelliPaaS
- No-code to pro-code flexibility for all integration needs.
- End-to-end security with New Relic API key and licence key management.
- Reusable templates and kits for rapid deployment.
- Enterprise-grade observability with monitoring, alerting and audit logging.
Frequently connected apps
ServiceNow
PagerDuty
Jira
Slack
Datadog
Dynatrace
GitHub
Splunk
Microsoft Teams
Azure DevOpsFrequently asked questions
What authentication does the connector use?
OAuth 2.0 and API key authentication, with token-managed access scoped to your New Relic instance and revocable at any time.
How long does setup take?
Most New Relic integrations go live in under a day. Pre-built packs connect in minutes, with no technical team required.
Can I deploy on-premise or in a private cloud?
Yes. Cloud (SaaS), private cloud in your own VPC, and fully on-premise or air-gapped deployments are all supported, with full feature parity across every mode.
Does it support custom objects and fields?
Yes. Sync standard and custom records with field-level transformation rules, and rely on built-in conflict resolution to keep data consistent.
Is my data secure?
Data is encrypted in transit and at rest, and IntelliPaaS is GDPR-ready. On-prem and air-gapped modes keep New Relic data inside your own infrastructure boundary at all times.