ROLLER to Microsoft Teams Membership Alerts
Instantly alert your retention team in Microsoft Teams when a ROLLER membership payment fails or is cancelled — so you can intervene quickly and recover at-risk members.
IntelliPaaS Integration Pack for ROLLER and Microsoft Teams acts as your automated retention radar. When a recurring membership payment fails or a member actively cancels their subscription in ROLLER, the platform instantly posts a detailed alert to your designated Microsoft Teams channel. Your team receives the member's name, membership tier and contact details in real time.
Without this automation, payment failures and cancellations accumulate silently in ROLLER until a staff member runs a report or receives a batch notification. By the time the team acts, the member may have already switched to a competitor or their card may have expired beyond the easy-retry window. For venues where membership revenue is a critical part of annual income, every lapsed member that goes uncontacted represents a compounding loss across months of foregone subscription fees.
With the integration running, your retention team is notified the moment a payment fails or a cancellation is processed — giving them the best possible window to intervene. A quick personal call or message explaining a payment retry option, or an offer to pause rather than cancel, can recover a significant proportion of at-risk members before the relationship ends. Over time, faster intervention translates directly into higher membership retention rates and more stable recurring revenue for the venue.
Watch the agent run, end to end
Why deploy this use case
Instant notification allows for a "save call" moments after a cancellation request, increasing retention success.
Rapidly address payment failures (dunning) by contacting members to update billing info before the account lapses.
Keep the entire membership team aware of churn rates and reasons in real time.
Alerts include the member's history and plan, allowing for a personalised retention approach.
Manage the retention process within Teams threads rather than checking separate email reports.
Identify potential technical issues if multiple payment failures occur simultaneously.
Questions teams ask
How quickly can we get the ROLLER to Teams Membership Alerts Integration Pack running?
Most teams are live the same day. Connect your ROLLER and Microsoft Teams accounts, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync between ROLLER and Microsoft Teams?
The agent runs on every qualifying event in ROLLER, so records reach Microsoft Teams within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field mapped between ROLLER and Microsoft Teams is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.