• Automatically triggers when a new booking is created in ROLLER
• Captures all booked products, variants, quantities and total amount from the ROLLER booking
• Creates a matching invoice in QuickBooks with all line items and the exact total accurately reflected
• Supports bookings with multiple products and variants in a single automated run
• Allows the finance team to apply discounts and adjustments directly in QuickBooks
• Eliminates manual invoice creation and reduces the risk of data entry errors

Seamlessly transfer Salesforce sales orders to SAP with real-time credit validation

• Sync new Salesforce orders to SAP only if credit is approved
• Instantly notify teams in Slack when an order fails the credit check
• Reduce manual intervention and speed up order processing

• Automatically triggers when a new booking is created in ROLLER
• Captures customer details, product line items, quantities and prices from the booking
• Creates a matching invoice in Xero with all line items and the correct total accurately reflected
• Supports bookings with multiple products and variants across different flavours or sizes
• Reflects discounts from the ROLLER booking on the Xero invoice for accurate financial totals
• Eliminates manual invoice creation and reduces the risk of billing errors

• Create a Helix ITSM incident and a matching Jira ticket is generated automatically with subject, summary and priority mapped across
• Translate the ticket summary into traditional Chinese using AI - keeping cross-region teams aligned without manual translation
• Enrich each Jira ticket with SLA urgency level and response time so the correct priority is assigned from the moment the ticket lands
• Sync comments, attachments and status changes bidirectionally so both platforms always reflect the latest incident state
• Send real-time notifications to Microsoft Teams and Slack when a ticket is created or reaches a critical status change

• Monitors ROLLER for completed and paid bookings in real time
• Automatically captures all booked items and their quantities from the ROLLER booking
• Reduces the corresponding Shopify inventory levels for each product individually
• Supports bookings with multiple different products and quantities in a single run
• Prevents overselling by keeping online stock accurate after every in-venue sale
• Eliminates manual stock adjustments and reduces operational workload on your team

Automatically document every resolved Helix ticket as a structured Confluence article

• Sync resolved incidents from Helix directly to Confluence
• AI generates clear articles with ticket title, description, comments, and resolution details
• Notify teams and preserve critical IT guidance for faster future solutions

Keep all your promotions perfectly aligned across online and venue channels automatically:

• Create a discount code in ROLLER and it activates in your Shopify store automatically - guests can redeem online or at the door.
• Sync discount percentage, expiry dates, usage limits and active status bidirectionally in real time.
• Run promotional campaigns that work seamlessly across your website and venue POS - no manual duplication.
• Deactivate a code in one system and it is deactivated in both instantly - prevent expired codes being redeemed.

• Detect new incidents and status updates in BMC Helix and push ticket ID, priority, status and timestamps to Power BI dashboards automatically
• Track SLA compliance thresholds in real time so breaching tickets are visible in Power BI before the SLA window closes
• Sync resolution times and priority distributions to Power BI so IT leaders can identify bottlenecks across incident categories
• Eliminate manual CSV exports and scheduled report runs - Power BI always reflects the current state of BMC Helix
• IT service managers review live performance data in Power BI without logging into BMC Helix or waiting for a report cycle

• Add a physical product in Shopify and IntelliPaaS automatically creates the matching product in ROLLER POS - with all size and pricing variants included.
• Add or update a product in ROLLER POS and it syncs to your Shopify store immediately - no manual re-entry.
• Supports multiple variants (size, colour, price) in both directions in a single automated run.
• Price changes in either platform update the other instantly - guests always see the same price online and at the counter.
• Eliminates duplicate data entry and the risk of mismatched catalogues between your online store and venue retail.
• Runs entirely in the background with no manual exports or CSV uploads required.

• Monitor a designated inbox for inbound emails containing defined outage keywords such as "outage", "down" or "critical" and trigger incident creation automatically
• Create a high-priority, critical-urgency incident in BMC Helix with the email subject, sender details and message content transferred into the incident record
• Validate the email content against configured keyword rules before incident creation so routine emails do not generate unnecessary Helix ITSM incidents
• Notify the assigned IT operations team in Helix ITSM the moment a new incident is created from an inbound email so response begins without manual handoff
• IT operations teams act on a structured Helix ITSM incident the moment an outage email arrives - no inbox monitoring, no manual ticket entry required

Keep your online store and venue POS perfectly aligned with automated product syncing:

• Add or update an event ticket in ROLLER and it appears in your Shopify store automatically - and vice versa.
• Sync product title, price, description, variants and tags bidirectionally in real time - no manual duplication.
• Price changes in ROLLER update your Shopify storefront instantly - guests always see the current ticket price.
• No more duplicate data entry: one update in either system keeps both platforms aligned.

• Monitor the incoming support email inbox and automatically create a Freshdesk ticket the moment a new customer email arrives
• Capture the email subject, full message body and any file attachments and transfer them into the Freshdesk ticket record
• Assign a unique ticket ID automatically so the request is immediately trackable and assignable in Freshdesk
• Notify the support team the moment a new ticket is created from an inbound email so response begins without manual inbox monitoring
• Every inbound customer email becomes a structured Freshdesk ticket immediately - no manual copy-paste, no missed requests during high-volume periods

Connect Shopify and ROLLER for end-to-end ticketing automation

• When a guest buys tickets on your Shopify store, a ROLLER booking is created automatically - no manual entry required.
• Guest details, ticket quantities and product mapping flow directly from Shopify into ROLLER - then payment confirmation syncs back with booking ID and payment method.
• Prevent overbooking: ROLLER's live capacity limits are respected in real time across both your Shopify store and your venue POS.
• Shopify order status updates automatically when the booking is confirmed - guests receive the right confirmation without any manual intervention.

• Detect when a Freshdesk ticket is closed and automatically trigger the knowledge capture workflow
• Pass ticket subject, message body, all comments and resolution details to the AI engine for summarisation
• Generate a clean, structured Confluence knowledge base article with the issue, resolution steps and outcome captured in a readable format
• Publish the article to the configured Confluence space automatically so the knowledge is immediately searchable by the support team
• Support teams build a growing knowledge base of resolved issues without anyone manually writing or copying a single article

• Monitors ROLLER for completed and paid bookings in real time
• Automatically captures all booked products and their quantities from the ROLLER booking
• Reduces the corresponding Google Sheets inventory quantities for each product individually
• Supports bookings with multiple products and large quantities in a single automated run
• Eliminates manual stock adjustments and keeps inventory records accurate after every sale
• Gives your team always up-to-date stock visibility without maintaining separate systems

• Create a new Freshdesk ticket and automatically generate a matching Jira issue with subject, description and all file attachments transferred across
• Sync comments added in Freshdesk to the linked Jira issue so developers always have the full customer conversation without switching platforms
• Propagate status changes from Jira back to the originating Freshdesk ticket so support agents know when a fix is in progress or complete
• Transfer file attachments from Freshdesk to Jira automatically so developers have every piece of supporting evidence from the moment the issue is created
• Support and development teams work from the same current view of every ticket and issue without any manual data entry between platforms

• Triggers automatically when a ROLLER booking is marked as paid
• Adds a new row to Google Sheets with all key booking details including reference, customer name and total amount
• Captures discount amounts, product details, payment information and booking notes
• Only logs confirmed paid bookings — drafts and unpaid reservations are excluded
• Eliminates manual exports and data entry so your records are always current
• Gives your team an instantly filterable and shareable bookings log without any extra work

Connect PagerDuty and Freshdesk for automated security incident management

• Sync new PagerDuty security incidents instantly to Freshdesk as high-priority tickets
• Automatically update ticket status in Freshdesk when incidents are resolved in PagerDuty
• Notify IT security teams and close operational gaps on critical issues

Visualise ROLLER booking revenue and sales performance in real time with Power BI

• Sync every paid ROLLER booking - tickets, F&B, memberships and add-ons - to Power BI in real time, automatically.
• Track revenue by category, session, product and time period - no spreadsheet exports, no manual data pulls.
• Share live venue performance dashboards with owners, finance teams and operations managers - updated automatically with every transaction.
• Drill into booking trends, peak periods, top-selling products and conversion rates using Power BI's full analytical toolset.

Integrate PagerDuty and Jira for end-to-end automated incident management

• Sync new PagerDuty incidents instantly to Jira as actionable issues
• Automatically update Jira issue status as incidents are resolved in PagerDuty
• Notify engineering teams and close communication gaps between systems

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• Automatically triggers at your scheduled close of business time every day
• Calculates total daily revenue from ROLLER and breaks it down by category
• Posts a formatted summary message to your chosen Slack channel automatically
• Gives leadership and management instant visibility of the day's financial performance
• Eliminates manual report compilation and end-of-day data extraction tasks
• Runs entirely in the background with no action required from your team

• Monitor a designated inbox via IMAP for inbound emails carrying potentially harmful attachments such as shell scripts or executables
• Apply AI logic checks via the IntelliPaaS AI Thinker node to assess the threat and generate a complete incident description before creating the Helix record
• Create a security incident in BMC Helix automatically with email subject, sender, recipients and full message details transferred into the incident record
• Notify the security team immediately when a new threat incident is created in Helix so investigation begins without manual escalation
• Security teams investigate email-borne threats from a complete Helix ITSM incident record the moment the email arrives - no manual review, no missed attachments

• Automatically triggers at your scheduled close of business time every day
• Calculates total daily revenue from ROLLER and breaks it down by category
• Posts a formatted summary message to your chosen Microsoft Teams channel automatically
• Gives leadership and management instant visibility of the day's financial performance
• Eliminates manual report compilation and end-of-day data extraction tasks
• Runs entirely in the background with no action required from your team

Bridge your Shopify store with Power BI for instant analytics and decision-making:
• Automatically sync new Shopify orders into Power BI dashboards
• Validate and secure each transaction before reporting
• Trigger on-demand dashboard refresh in Power BI with every successful order
• Deliver product-specific sales metrics instantly to business analysts

Turn negative ROLLER guest feedback into actionable Freshdesk support tickets instantly

• Detect ROLLER guest feedback rated 1 or 2 stars in real time, automatically.
• Create a high-priority Freshdesk ticket with guest name, booking reference, star rating, and full comments - all populated automatically.
• Notify your support team instantly and resolve the issue before the guest posts a public review on Google or TripAdvisor.

• Capture every stock update made in Shopify and push it to Power BI instantly so inventory dashboards always reflect the current quantity on hand
• Validate inventory changes before pushing to Power BI so only confirmed stock updates reach the dashboard
• Update Power BI with product quantity, update timestamp and historical movement data so procurement and operations teams always see the full picture
• Procurement and buying teams make restocking decisions based on live Shopify inventory levels rather than yesterday's export
• Manual inventory exports and scheduled refreshes are eliminated - Power BI updates automatically every time Shopify stock changes

Keep your marketing lists automatically updated with every new ROLLER guest

• Instantly create ActiveCampaign contacts whenever a new customer is added in ROLLER.​
• Automatically assign new guests to specific segments like “New Customer” lists.​
• Eliminate manual data exports and engage guests the moment they sign up.

• Detect new service requests submitted in BMC Helix Digital Workplace and automatically create a matching work item in Azure DevOps with request title, description and priority
• Validate required service request fields before work item creation to prevent incomplete tickets reaching the development queue
• Sync status updates from Azure DevOps back to the originating Helix service request so submitters and IT managers always see current progress
• Notify the assigned development team in Azure DevOps the moment a new work item is generated from a Helix request
• IT teams stop manually escalating service requests to DevOps - the integration handles creation and tracking from submission to resolution

Keep Campaign Monitor subscriber lists updated instantly with every new ROLLER guest

• Automatically create Campaign Monitor subscribers when new customers are added in ROLLER.​
• Sync guest details (name, email, phone) and assign subscribers to lists like “New Customer.”​
• Eliminate manual exports and ensure every new guest is campaign-ready immediately.​

• Create an incident in BMC Helix ITSM and a matching ticket is generated automatically in Jira Service Desk with status, priority and description
• Update the status or priority in either platform and the change propagates to the other within seconds
• Comments added in Helix appear on the Jira Service Desk ticket instantly, and vice versa
• Escalation changes and assignment updates sync bidirectionally so the right team is always notified
• Resolve a ticket in either system and the corresponding record in the other platform closes automatically

Turn new ROLLER customers into Klaviyo subscribers instantly

• Automatically create Klaviyo profiles whenever a new customer is added in ROLLER.​
• Sync customer details and add profiles directly to specific segments like “New Customer.”​
• Eliminate manual data entry and start marketing engagement the moment a guest signs up.​

• Detect qualifying Azure Monitor alerts and automatically create a BMC Helix ITSM incident with alert details, severity level and affected resource name
• Validate incoming alert data before incident creation so low-priority or misconfigured alerts do not generate unnecessary Helix ITSM incidents
• Notify IT operations teams immediately when a new incident is created from an Azure Monitor alert so outage response begins without manual escalation
• Sync incident resolution status and updates back to Azure Monitor so monitoring and ITSM teams share the same current view of the outage
• Infrastructure outages become structured Helix ITSM incidents the moment Azure Monitor fires a qualifying alert - response starts before anyone manually logs a ticket

Keep Mailchimp lists segmented and updated with every new ROLLER guest

• Automatically create Mailchimp members whenever a new customer is added in ROLLER.​
• Instantly apply tags like “New Customer” to profiles for immediate segmentation.​
• Eliminate manual list management and ensure every guest is campaign-ready instantly.

• Detect new or updated problem records in BMC Helix ITSM and automatically create a matching issue in Jira with problem title, description and priority
• Sync comments added in Helix directly to the corresponding Jira issue so developers always have the full problem context
• Propagate status changes and workaround notes bidirectionally so both teams work from the same current state
• Transfer file attachments from Helix problem records to the linked Jira issue without manual upload
• Development teams begin root-cause investigation in Jira the moment a Helix problem is raised - no waiting for manual escalation

Turn ROLLER bookings into Salesforce Opportunities automatically

• Detect new ROLLER bookings and create Salesforce Opportunities under the correct Account.​
• Map booked products into Opportunity Line Items for precise revenue attribution.​
• Give sales and management real-time visibility into booking-driven pipeline and revenue.​

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• Detect qualifying IBM QRadar offenses and automatically create a BMC Helix ITSM incident with offense details, severity rating, source IP, affected assets and supporting evidence
• Validate offense severity and category before incident creation so low-confidence QRadar detections do not flood the Helix ITSM security incident queue
• Notify security operations and IT response teams immediately when a new incident is created from a QRadar offense so containment begins without delay
• Sync incident updates and resolution notes back to QRadar so security operations and ITSM teams maintain a closed-loop view of every threat response
• Security threats reach ITSM as structured Helix incidents the moment QRadar prioritises an offense - no manual SOC-to-ITSM handoff, no gap in the audit trail

Keep ROLLER guests and Salesforce Accounts perfectly aligned

• Detect new customer creation events in ROLLER and auto-create matching Salesforce Accounts.​
• Map key profile and contact details into Salesforce for sales, marketing and service use.​
• Eliminate duplicate entry and maintain a single, accurate customer record across systems.

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• Detect qualifying Azure Alerts and automatically create a matching BMC Helix ITSM incident with alert severity, description and relevant infrastructure metrics
• Validate alert severity and type before incident creation so low-threshold noise does not flood the Helix ITSM incident queue
• Notify IT operations teams immediately when a new incident is created from an Azure Alert so response begins without waiting for manual escalation
• Sync incident status updates and resolution back to Azure so monitoring and ITSM teams always share the same current view
• IT operations teams act on a structured Helix ITSM incident the moment Azure fires a qualifying alert - no manual logging, no missed events

Keep your Salesforce product catalog synchronized with ROLLER in real time

• Detect new product creation events in ROLLER and auto-create matching Salesforce Product records.​
• Map key attributes like name, priceand configuration directly into Salesforce.​
• Eliminate manual rekeying so sales can quote and build Opportunities with the latest items.​

• Detect qualifying AppDynamics performance alerts and automatically create a BMC Helix ITSM incident with affected component name, alert severity, error details and relevant metrics
• Validate alert severity and application tier before incident creation so low-priority AppDynamics alerts do not generate unnecessary Helix ITSM incidents
• Notify IT operations teams immediately when a new incident is created from an AppDynamics alert so application triage starts without manual escalation
• Sync resolution status and comments bidirectionally between AppDynamics and Helix ITSM so application and IT teams always share the current incident state
• Application performance issues reach IT operations as structured Helix ITSM incidents the moment AppDynamics fires a qualifying alert - no manual logging, no delayed response

Keep your team's schedule perfectly synced with confirmed ROLLER bookings automatically:

• Monitor ROLLER for new bookings that reach "Paid" confirmation status
• Extract booking details including customer name, product, time slot and payment amount
• Automatically create a calendar event with the correct time slot, guest name and booking context
• Eliminate manual calendar entry and ensure your team is always prepared for confirmed bookings

• Detect qualifying resolved Jira issues and automatically create a Known Error record in BMC Helix ITSM with root cause summary, workaround steps, affected component and supporting evidence
• Validate Jira issue status and resolution type before creating the Known Error so only documented, root-caused issues generate records in Helix ITSM
• Notify problem managers and support team leads in Helix ITSM the moment a new Known Error record is created from a resolved Jira issue
• Sync workaround updates and permanent fix details bidirectionally so the Known Error record always reflects the latest resolution knowledge from both teams
• Front-line support teams diagnose repeat incidents faster because the Known Error record with workaround steps is already in Helix ITSM before the next ticket arrives

Respond to every ROLLER guest review instantly with personalised AI emails

• Capture ROLLER feedback forms via email and analyse sentiment with AI.​
• Send context-aware replies apologies for complaints, thanks for praise automatically.​
• Include a custom venue manager signature to maintain a personal, professional touch.

• Detect qualifying incidents in BMC Helix ITSM and automatically create a matching AWS Support case with incident narrative, severity level and file attachments
• Validate incident severity and category before case creation so low-priority noise does not reach the AWS Support queue
• Sync status changes and resolution updates bidirectionally between Helix ITSM and AWS Support so both teams always see the current state
• Notify IT and cloud operations teams when a new AWS Support case is created or when AWS updates the case status
• Cloud issues reach AWS triage with complete incident context from the moment the case is raised - no manual copying, no missing attachments

Deliver seamless support by syncing Shopify order cancellations into Freshdesk tickets

• Instantly create Freshdesk tickets for all canceled Shopify orders with complete order details
• Automate support workflows and ticket creation for timely follow-up and resolution
• Ensure every canceled order is tracked and managed without manual intervention

• Submit a service request in BMC Helix Digital Workplace and automatically generate the corresponding Coupa purchase order or requisition with item description, quantity and financial codes
• Validate item details, quantities and cost centre codes before creating the Coupa record so incomplete or miscoded orders never reach the procurement queue
• Sync approval status and order updates from Coupa back to the originating Helix service request so requesters always see current progress
• Notify finance and procurement managers in real time when a new purchase order or requisition is created or reaches an approval milestone
• Procurement teams process approved requests in Coupa without manual re-entry from Helix - submission, validation and order creation happen automatically

Connect Shopify to Salesforce for automated customer and sales pipeline management

• Instantly create Salesforce accounts and opportunities from new Shopify orders.​
• Update existing customer records with new opportunities for repeat purchases.​
• Sync order numbers, product details and customer data in real time.

• Submit a group creation request in BMC Helix Digital Workplace and automatically provision the Microsoft Exchange group with the correct group name, members and permission level
• Validate group name, membership list and permission settings before provisioning to prevent misconfigured or incomplete groups from being created
• Sync membership changes and configuration updates submitted through Helix to the Exchange group automatically so IT teams do not process manual change tickets
• Notify IT administrators and business owners when a new Exchange group is provisioned or when membership changes take effect
• New team members gain Exchange group access from their first day without IT manually processing the group request on their behalf

Aggregate your multi-store e-commerce sales into Power BI for complete, live analytics

• Instantly sync orders and sales from both Shopify and BigCommerce into a single Power BI view
• Track real-time order counts, total revenue and platform-specific performance KPIs
• Eliminate data silos and manual exports for seamless, actionable reporting

• Monitors Salesforce opportunities and triggers only when the stage is updated to Closed Won
• Captures all key opportunity details at the point of the stage change
• Passes the opportunity data through a customisable AI node to generate a structured deal summary
• Automatically publishes a new Confluence page with the opportunity name as the title
• Delivers a clean AI-generated summary in the page body for easy handover and reference
• Eliminates manual documentation and ensures every closed deal is consistently recorded

• Automatically creates a Jira issue when a new case is raised in Salesforce with subject, description and priority mapped across
• Syncs status changes from Salesforce to Jira so the engineering team always sees the current case state
• Propagates status and priority updates from Jira back to Salesforce with configured field mapping
• Supports fully bidirectional synchronisation so changes in either system are always reflected in the other
• Eliminates manual duplication and reduces miscommunication between support and engineering teams
• Configurable status mapping ensures values translate correctly between Salesforce and Jira workflows

• Capture every completed Aircall call transcript and pass it through the IntelliPaaS AI Thinker node for summarisation
• Generate a concise AI summary of the caller's key points, stated needs and conversation outcomes
• Create a new Salesforce lead automatically with the caller's number and the AI-generated summary populated in the lead record
• Sales reps review the complete call context in the Salesforce lead immediately after the call ends - no manual data entry or call replay needed
• Every qualifying Aircall conversation becomes a structured Salesforce lead automatically so no promising call is lost or documented late

• Monitor Azure Active Directory for new user creation and automatically provision a matching Salesforce account with the correct profile details
• Detect when an Azure AD user is disabled or removed and immediately deactivate the corresponding Salesforce account so access is revoked without manual IT intervention
• Sync profile details including name, email, department and role from Azure AD to the provisioned Salesforce user record
• New employees have Salesforce access the moment their Azure AD account is created - no IT ticket, no manual provisioning step required
• Former employees have Salesforce access revoked the moment their Azure AD account is disabled - no access is retained beyond the last working day

• Create a case in Salesforce Service Cloud and a matching incident is generated automatically in BMC Helix ITSM with case subject, priority and contact details
• Update the incident status in Helix and the linked Salesforce case reflects the change in real time - and vice versa
• Attach a file to the Salesforce case and it syncs to the corresponding Helix incident automatically, with no manual upload
• Work notes and comments added in either platform flow to the other so IT engineers and support agents share the full conversation
• Customer support teams know when an incident is resolved the moment it happens in Helix - no chasing IT for an update

Keep Salesforce and BMC Helix always in sync for cases and incidents

• Automatically create Helix incidents from Salesforce cases with full details and attachments
• Bi-directionally sync status changes, comments and attachments in real time
• Eliminate manual updates for faster collaboration and resolution

Connect Salesforce and Klaviyo to keep your marketing lists updated in real time

• Automatically create Klaviyo profiles whenever a new lead or contact is added in Salesforce.​
• Instantly assign new prospects to targeted lists like “Sales Leads” for immediate nurturing.​
• Eliminate manual data entry and ensure marketing is always synced with your sales pipeline.​

• Automatically creates a ServiceNow incident when a new problem is detected in Dynatrace
• Extracts problem title and severity from Dynatrace and maps them to the correct ServiceNow fields
• Assigns high priority automatically to ensure immediate escalation
• Eliminates manual monitoring and reduces alert fatigue across your operations team
• Drastically cuts incident response times by triggering action the moment an issue occurs

• Automatically creates a ServiceNow incident when a new work item is created in Azure DevOps with matching title and description
• Syncs status changes from Azure DevOps to ServiceNow throughout the work item lifecycle
• Maps Azure DevOps priority values to the correct ServiceNow priority fields automatically
• Marks the ServiceNow incident as resolved when the Azure DevOps work item is moved to done
• Eliminates manual duplication and keeps engineering and IT operations aligned in real time

Keep your IT support teams perfectly aligned with automated Helix-to-ServiceNow sync:

• Detect new incidents in BMC Helix and instantly create a matching ticket in ServiceNow with subject, summary and priority level
• Sync comments added in Helix directly to the corresponding ServiceNow ticket in real time
• Propagate priority changes from Helix to update ServiceNow urgency automatically
• Transfer file attachments from Helix incidents to ServiceNow records without manual upload
• Resolve a ticket in either system and the other closes automatically - no duplicate close steps

• Automatically creates a matching incident in ServiceNow when a new incident is raised in PagerDuty and vice versa
• Syncs status changes bidirectionally so both platforms always reflect the current incident state
• Maps urgency levels from PagerDuty to the correct ServiceNow priority fields
• Mirrors comments and troubleshooting notes across both platforms for a consistent audit trail
• Syncs resolution status back automatically when an agent closes the ticket in either system

• Monitor both Jira and ServiceNow continuously for new issues and updates and automatically create a matching ticket in the other system with full details
• Sync status changes and priority shifts bidirectionally in real time so both platforms always reflect the current incident state
• Mirror comments and notes across both systems so engineering and IT support teams share the full ticket conversation
• Transfer attachments bidirectionally so both teams have every piece of supporting evidence without manual upload
• Close a ticket in either platform and the corresponding record in the other system resolves automatically - no duplicate close steps

• Monitor a designated inbox for inbound emails containing the keyword "outage" in the subject or message body
• Automatically create a ServiceNow incident the moment a qualifying email is detected with urgency and priority both set to high
• Map the email subject to the ServiceNow short description and the full message body to the detailed description field
• Notify the IT operations team immediately when a new high-priority incident is created from an inbound outage email
• IT teams act on a fully populated ServiceNow incident the moment an outage email arrives - no manual inbox monitoring, no delayed incident creation

• Monitor ServiceNow for incidents moved to the Resolved status with a resolution reason added and trigger the knowledge capture workflow automatically
• Pass incident title, description and resolution details through an AI summarisation step to generate a concise and structured article overview
• Create a new Confluence page automatically with the incident title as the page title and the AI-generated summary plus full incident details in the body
• Publish only resolved incidents so the Confluence knowledge base contains completed, reusable fixes rather than in-progress work
• IT engineers find documented fixes in Confluence the next time the same incident type occurs - reducing investigation time and repeat escalations

Keep your Power BI reports perfectly aligned with live ServiceNow incidents and SLAs

• Sync every new and updated ServiceNow incident into Power BI using real-time Push Rows integration.​
• Track ticket counts, priorities, status changes, durations and SLA compliance with no manual exports.​
• Give operations, supportand leadership teams always-current visibility into IT service performance.​

• Monitors Confluence pages continuously for the Known Error label
• Automatically creates a Jira Service Management issue when the label is applied to an article
• Populates the Jira issue with the title and content from the Confluence article
• Ensures no documented known error is overlooked or left without a corresponding ticket
• Eliminates manual copying of information between Confluence and Jira
• Gives the support team full context in Jira without any additional data entry

• Automatically creates a Jira issue when a new problem is detected in Dynatrace
• Extracts problem title and severity from Dynatrace and maps them to the correct Jira fields
• Assigns high priority automatically to ensure immediate developer action
• Eliminates manual monitoring and reduces the risk of service failures going untracked
• Drastically reduces response times by raising tickets the moment an issue arises

• Monitor a designated Gmail inbox continuously for inbound emails containing outage keywords such as "outage"
• Automatically create a high-priority Jira Service Management issue the moment a matching email is detected
• Map the email subject to the Jira issue title and the full message body to the issue description automatically
• Notify the engineering team immediately when a new Jira issue is created from an inbound outage email
• Engineering teams act on a structured Jira issue the moment an outage email arrives - no manual inbox monitoring, no delayed ticket creation

• Create a work item in Azure DevOps and automatically generate a matching Jira issue with the same title, description and initial status
• Sync status changes bidirectionally - when a work item moves from To Do to Doing in DevOps, the linked Jira issue updates to In Progress automatically
• Mirror comments added in Azure DevOps to the linked Jira issue and vice versa so both teams share the full conversation
• Transfer file attachments bidirectionally so files added in either tool are available in both without manual upload
• Product and engineering teams work in their preferred tool while IntelliPaaS keeps both platforms in sync automatically

• Automatically creates a BMC Helix incident when a new problem is detected in Dynatrace
• Extracts problem description and severity from Dynatrace and maps them to the correct BMC Helix fields
• Assigns high priority automatically to ensure immediate escalation and action
• Eliminates manual monitoring and reduces the risk of performance issues going unaddressed
• Drastically cuts incident response times by triggering action the moment an issue is detected

• Automatically creates a BMC Helix incident when a new ticket is raised in Freshdesk with all key fields mapped across
• Syncs status and priority changes from Freshdesk to BMC Helix in real time
• Propagates status and urgency updates from BMC Helix back to Freshdesk automatically
• Eliminates manual rekeying and keeps customer support and IT operations perfectly aligned
• Supports bidirectional synchronisation so changes in either system are always reflected in the other

• Automatically creates a BMC Helix incident when a new work item is created in Azure DevOps with title, description and priority mapped across
• Syncs status and priority changes from Azure DevOps to BMC Helix in real time
• Propagates status and urgency updates from BMC Helix back to Azure DevOps automatically
• Marks the Azure DevOps work item as done when the BMC Helix incident is resolved
• Eliminates manual duplication and keeps engineering and IT operations perfectly aligned

• Create a BMC Helix ITSM incident and a matching Azure DevOps work item is generated automatically with incident title, description and priority
• Update the status or priority in either platform and the change propagates to the other within seconds
• Comments and work notes added in Helix appear on the Azure DevOps work item instantly, and vice versa
• File attachments added to the Helix incident are transferred to the linked Azure DevOps work item automatically
• Resolve the incident in either system and the corresponding record in the other platform closes automatically - no duplicate close steps

• Automatically triggers a PagerDuty escalation when a new problem is detected in Dynatrace
• Extracts problem details from Dynatrace and passes them directly to PagerDuty
• Assigns the escalation to the correct on-call group for immediate action
• Eliminates manual monitoring and removes the risk of alerts being missed
• Drastically reduces response times by notifying engineers the moment an issue arises

• Automatically triggers when a PagerDuty incident is marked as resolved
• Captures the full incident history including descriptions, troubleshooting comments and resolution notes
• Uses a customisable AI logic node to analyse and summarise the incident details
• Creates a cleanly formatted postmortem page in Confluence automatically
• Eliminates manual documentation effort and ensures institutional knowledge is always captured

Turn every missed Aircall call into a fully documented Freshdesk ticket

• Automatically create a Freshdesk ticket whenever an inbound Aircall call is missed.​
• Capture voicemail transcriptions and sync them as notes on the existing ticket.​
• Ensure support teams never lose track of a missed call and can respond with full context.​

• Capture every inbound email and pass it through the IntelliPaaS AI Thinker node for classification by subject and content
• Automatically categorise each email as Sales, Finance, Orders or Marketing based on the AI assessment
• Route a formatted notification with key email details to the correct Slack channel for that category in real time
• Each team receives only the emails relevant to their work without sharing a cluttered inbox or manually forwarding messages
• Sales, Finance, Orders and Marketing teams act on inbound emails the moment they arrive - in Slack, with full context, without inbox monitoring

• Capture every completed Aircall conversation and pass the recording and transcript to the IntelliPaaS AI Thinker node for summarisation
• Generate a concise AI summary of key discussion points, outcomes and next steps from each call
• Automatically attach the AI-generated summary as a note on the correct HubSpot contact record in the activity feed
• Sales reps see the full call summary in HubSpot immediately after the call ends - no manual note-taking, no CRM data entry required
• Leadership and managers access a complete, searchable history of every client conversation directly in HubSpot contact records

• Capture every BigCommerce inventory adjustment - increases, decreases and restocks - and push it to Power BI immediately
• Update Power BI with current product quantity, update timestamp and full change history so teams see the complete inventory picture
• Validate stock changes before pushing to Power BI so only confirmed adjustments reach the dashboard
• Procurement and planning teams make restocking decisions based on live BigCommerce inventory levels rather than data from a manual export
• Manual inventory exports and scheduled refreshes are replaced by automatic syncs so Power BI always reflects the current BigCommerce stock position

• Capture every new BigCommerce order and push it to Power BI immediately with order ID, customer details, product, value and fulfillment status
• Update sales totals, order counts and revenue metrics in Power BI dashboards in real time as each new order is placed in BigCommerce
• Track top-selling products and revenue distribution in Power BI based on live BigCommerce order data rather than yesterday's export
• Business leaders and sales teams review current trading performance in Power BI without waiting for manual exports or scheduled refresh cycles
• Manual order exports and dashboard refresh steps are eliminated - Power BI updates automatically every time a new BigCommerce order is placed

• Monitor specific ranges in Excel 365 and automatically push new sales rows to Power BI using the Push Rows connector the moment they are added
• Update Power BI dashboard metrics including order count, sales totals and revenue figures immediately with each new Excel row
• Enable interactive filtering by date, region or product on always-current data without waiting for a manual refresh
• Sales and finance teams review live Power BI dashboards that reflect the current state of the Excel spreadsheet at all times
• Remove manual data exports and scheduled refreshes - Power BI updates automatically every time a new order row is added in Excel

• Monitors a defined table or range in Excel 365 for changes to data, formatting or formulas
• Automatically syncs updated values and rows to the matching range in Google Sheets
• Mirrors header formatting changes such as font colour and cell styles across both spreadsheets
• Replicates formulas from Excel to Google Sheets so calculated results stay consistent
• Eliminates manual exports and version conflicts between teams using different spreadsheet tools

• Scheduled workflow triggers automatically at 11:59 PM every night
• Aggregates all daily ROLLER transactions across tickets, food and beverage and merchandise
• Groups revenue by General Ledger code for accurate financial categorisation
• Creates a single consolidated Sales Invoice or Journal Entry in QuickBooks automatically
• Eliminates manual data entry and calculation errors from the nightly close process
• Delivers reconciled and categorised books every morning without any effort from your team

Build a historical attendance model by auto-logging ROLLER guest counts to Google Sheets

• Automatically append a new row with total daily check-ins to Google Sheets
• Capture accurate guest counts at the close of every business day
• Eliminate manual data collection and spreadsheet updates
• Build a long-term dataset for trend analysis and forecasting
• Empower operations teams with reliable historical traffic data

Streamline financial reporting by auto-logging daily ROLLER revenue to Google Sheets

• Automatically append a new row to your Google Sheet every night
• Capture total revenue broken down by Tickets, F&B and Merchandise
• Eliminate manual data entry and potential copy-paste errors
• Build a continuous, real-time historical dataset for analysis
• Ensure your finance team has up-to-date figures every morning

Streamline payroll prep by logging daily staff hours from ROLLER to Google Sheets

• Automatically append daily total hours worked per staff member to Google Sheets
• Consolidate shift data into a single, easy-to-read payroll estimation sheet
• Eliminate manual transcription of timesheets and punch clocks
• Track labor costs daily against operational metrics
• Reduce payroll processing time and human error

Capture every school group opportunity by logging inquiries to Google Sheets instantly

• Monitor ROLLER for new school group "Contact Us" form submissions
• Automatically extract school name, contact details and group size
• Append a new row to your "Leads" sheet in Google Sheets immediately
• Create a centralised master list for sales team assignment
• Ensure no high-value educational group booking falls through the cracks

Create a secure exception log for loss prevention by tracking high-risk transactions automatically:

• Listen in ROLLER for transaction types: Void, Refund or 100% Discount
• Capture critical details including staff name, time, amount and reason
• Append each event to a secured Google Sheets master sheet for audit history
• Support weekly review by security and finance to detect internal theft patterns

Give leadership instant visibility into daily performance with automated close-of-venue reporting:

• At venue closing, sync ROLLER metrics including revenue, pax count, top product and refunds
• Append a new daily row into Google Sheets for consistent historical tracking
• Calculate revenue per pax in Google Sheets and flag if below target (e.g., under $15 per pax)
• Share the sheet with leadership in Microsoft Teams for same-day visibility

Turn inquiries into bookings by alerting your sales team in Slack instantly

• Monitor ROLLER for new event or party inquiries
• Post inquiry details to the sales team's Slack channel immediately
• Include contact info, event date and group size
• Enable lightning-fast follow-up to secure bookings
• Track lead response times and team assignment in Slack threads

Celebrate wins and prepare for VIPs by notifying Slack when ROLLER bookings exceed $1,000

• Trigger instant Slack alerts for any booking over $1,000 (or custom threshold)
• Share customer name, package details, and booking value immediately
• Notify sales and operations managers to ensure VIP readiness
• Create a virtual "sales bell" to celebrate high-revenue transactions
• Ensure zero delay in acknowledging premium guests

Maintain financial control by alerting Slack whenever a high-value ROLLER refund is processed

• Monitor all refund transactions in ROLLER in real time
• Trigger an instant Slack alert for refunds over $50 (or your custom limit)
• Display refund amount, reason and processing staff member
• Enable managers to review or query transactions immediately
• Deter internal fraud and ensure policy compliance
  

Turn negative feedback into service recovery by alerting Slack instantly

• Monitor ROLLER Guest Experience surveys for low scores (e.g., < 3 stars)
• Post negative feedback details to a dedicated customer care Slack channel
• Include guest comments, visit date and contact information
• Enable managers to reach out and resolve issues before they become public reviews
• Protect your venue’s reputation with rapid response

Combat churn by alerting Slack teams to ROLLER membership drops and payment issues

• Trigger Slack notifications immediately upon membership cancellation
• Alert finance or support teams when recurring payments fail
• Display member details, plan type and cancellation reason (if provided)
• Enable immediate "save" attempts by the membership team
• Automate payment recovery workflows through team visibility

Start every week informed with an automated ROLLER performance brief in Slack

• Auto-compile revenue and attendance data from the previous week (Mon-Sun)
• Post a Monday morning summary to leadership Slack channels
• Highlight key trends: total revenue, guest count and top-selling packages
• Eliminate manual report generation and Monday morning data scrambling
• Align management teams instantly on last week's results

Stay ahead of peak crowds by notifying operations before a time slot sells out:

• Monitor ROLLER ticket availability for upcoming time slots
• Detect when a slot reaches 95% sold based on remaining capacity
• Send an automated Slack alert to your Operations channel
• Help staff prepare crowd control and open extra lanes or counters

Celebrate wins and prepare for VIPs by notifying Microsoft Teams when ROLLER bookings exceed $1,000

• Trigger instant Teams alerts for any booking over $1,000 (or custom threshold)
• Share customer name, package details and booking value immediately
• Notify sales and operations managers to ensure VIP readiness
• Create a virtual "sales bell" to celebrate high-revenue transactions
• Ensure zero delay in acknowledging premium guests

Turn negative feedback into service recovery by alerting Microsoft Teams instantly

• Monitor ROLLER Guest Experience surveys for low scores (e.g., < 3 stars)
• Post negative feedback details to a dedicated customer care Teams channel
• Include guest comments, visit date and contact information
• Enable managers to reach out and resolve issues before they become public reviews
• Protect your venue’s reputation with rapid response

Turn inquiries into bookings by alerting your sales team in Microsoft Teams instantly

• Monitor ROLLER for new event or party inquiries
• Post inquiry details to the sales team's Teams channel immediately
• Include contact info, event date, and group size
• Enable lightning-fast follow-up to secure bookings
• Track lead response times and team assignment in Teams threads

Proactively manage crowd levels by alerting Slack when venue capacity hits 90%

• Monitor real-time venue attendance and capacity limits from ROLLER
• Trigger instant Slack alerts when occupancy reaches 90% (or custom limit)
• Notify operations and security teams to manage entry flow
• Prevent overcrowding and ensure compliance with safety regulations
• Enable rapid decision-making on walk-in ticket sales

Combat churn by alerting Microsoft Teams to ROLLER membership drops and payment issues

• Trigger Teams notifications immediately upon membership cancellation
• Alert finance or support teams when recurring payments fail
• Display member details, plan type and cancellation reason (if provided)
• Enable immediate "save" attempts by the membership team
• Automate payment recovery workflows through team visibility